At AllDayChemistt, we encourage all customers to review our return and refund policy before making a purchase. Understanding these policies helps prevent any confusion and ensures a smooth shopping experience for both our customers and our team.

Order Confirmation

• Once you finalize your order (before proceeding with payment), you will receive an email confirmation detailing your order, including product specifications and prices.

• After making the payment, a final acknowledgment email will be sent, confirming the total order value and the estimated delivery time.

• In case of a partial order or an out-of-stock item, this information will be included in the final acknowledgment email.

Shipping Confirmation

• Once your payment is processed, you can track your order on our portal.

• We will send an email notification when your order is dispatched, usually within 24 to 48 hours after order confirmation.

• The shipment email will include an invoice, tracking details, and step-by-step guidance on tracking your package.

• If you need assistance with tracking, our customer support team is available for help.

• Orders are shipped to the address provided at checkout. Please avoid changing the shipping address after the order is dispatched to prevent delivery issues.

Customs and International Orders

• We ship products worldwide. However, international orders may be subject to customs clearance upon arrival in the destination country.

• Customs inspections can cause delays beyond our control, ranging from a few days to several weeks.

• Once the package clears customs, it will be handed over to local courier services for final delivery.

Estimated Delivery Time

• Domestic orders are typically delivered within a few days.

• International orders generally take 15 to 20 business days from the date of order placement.

• Delays may occur due to customs processing, natural disasters, political disruptions, or unforeseen circumstances.

• If your package has not arrived within the expected timeframe, please track your order and contact our customer support for further assistance.

Reshipping Lost Orders

• While lost orders are rare, we understand that unexpected issues may arise.

• If an order is lost during transit, we will either reship the package or provide a refund, excluding any customs duties or taxes.

• If your package is not received within 21 days (for both domestic and international orders), contact our support team.

• Reshipment requests must be made within 8 weeks of the order placement date.

• We are unable to offer refunds or reshipments if a missing package claim is made after 8 weeks.

Return and Refund Policy

• If you receive a product with a broken or tampered seal, report the issue within 7 days of receiving the shipment.

• Upon verification, we will arrange for a replacement and pickup of the damaged product.

• Refund or return requests beyond 7 days will not be entertained.